Privacy Policy
- We never sell your data Not to advertisers or data brokers
- Encrypted checkout Card details go to our payment processors
- US state privacy rights California and other states
On this page
Who we are and what this covers
"The Money Vault," "we," "us" and "our" mean the business that runs this website, located at 7764 Colerain Ave, Cincinnati, OH 45239. This policy applies to information we collect through our website, our stores, email, phone, text messages and social media pages that link to it.
By using our website or buying from us, you agree to this policy and to our Terms & Conditions.
Information we collect
Information you give us
- Contact details: name, email address, phone number, and billing and shipping addresses.
- Order details: what you bought, ring sizes, engraving text, gift messages and the recipient's name and address if you send a gift.
- Account details: your login email, password (stored in encrypted form), wishlist and saved addresses.
- Payment details: entered on secure forms run by our payment processors. We see the card type and last four digits, never the full card number.
- Custom design requests: sketches, photos and notes you send us, along with your budget and timeline.
- Messages: emails, calls, chats, reviews and survey answers you send us.
Information collected automatically
- Device and browser data: IP address, browser type, operating system, screen size and language.
- Usage data: pages you view, products you look at, items added to your bag, links you click, and how you arrived at our site.
- Approximate location: city or state, worked out from your IP address. We don't collect your precise location.
- Cookies and similar tools: see Cookies & analytics below.
Information from partners
- Payment processors and fraud-screening services, which tell us whether a payment was approved or looks risky.
- Shipping carriers, which send delivery updates and address corrections.
- Advertising and social media platforms, which may share basic information when you interact with our ads or pages.
How we use your information
- To process, ship and deliver your order, including signature-required delivery
- To handle returns, exchanges, resizing, warranty repairs and custom design work
- To run your account and remember your wishlist and saved addresses
- To answer your questions and send order and shipping updates
- To prevent fraud and keep our site and customers safe
- To send marketing emails or texts if you signed up for them
- To understand how people use our site so we can fix problems and improve it
- To meet our legal, tax and accounting duties
We do not sell your personal information
We don't sell your personal information for money. Some advertising cookies may count as "sharing" for cross-context behavioral advertising under California law. You can opt out of that sharing at any time by turning on Global Privacy Control or by emailing [email protected] with the subject line "Do Not Share."
We have no actual knowledge of selling or sharing the personal information of anyone under 16.
Your California privacy rights
If you live in California, the California Consumer Privacy Act, as amended by the California Privacy Rights Act (CCPA/CPRA), gives you these rights:
- Right to know
- Ask what personal information we have collected about you, where it came from, why we use it and who we share it with, and get a copy of it.
- Right to delete
- Ask us to delete personal information we collected from you. We may keep some records we're legally required to keep, such as order and tax records.
- Right to correct
- Ask us to fix information that's wrong.
- Right to opt out
- Tell us not to sell or share your personal information for cross-context behavioral advertising.
- Right to limit
- Limit how we use sensitive personal information. We only use it, such as your account password, for the purposes the law allows, so this right rarely applies.
- Non-discrimination
- We won't charge you more, give you worse service or deny you anything because you used these rights.
Over the past 12 months, we have collected the categories of information listed in Information we collect: identifiers, customer records, commercial information, internet activity, approximate location and, for account holders, login credentials. We use and share them as described above and keep them as described in Data retention.
California's "Shine the Light" law also lets you ask, once a year, whether we shared your information with third parties for their own direct marketing. We don't.
Privacy rights in other states
Several states, including Virginia, Colorado, Connecticut, Utah, Texas, Oregon and others, have their own privacy laws. Depending on where you live, you may have the right to:
- Confirm whether we process your personal information and get a copy of it
- Correct or delete it
- Opt out of targeted advertising, sale of personal information and certain profiling
- Appeal if we turn down your request
We extend these choices to all US customers where we reasonably can, even if your state doesn't require it yet.
How to exercise your rights
Contact us
Email [email protected] with the subject "Privacy Request," or call +1 (513) 407-3252. Tell us which right you want to use.
We verify it's you
We match the details you give us, such as your email and a recent order number, against our records. We only ask for what we need.
We respond
We confirm we received your request within 10 business days and answer within 45 days. If we need more time, we'll tell you why, and we may take up to 45 more days.
You can also let an authorized agent make a request for you. We'll ask for your signed permission and may ask you to confirm your identity with us directly.
If we deny your request, you can appeal by replying to our decision with the subject "Privacy Appeal." We'll respond within the time your state's law requires. If you're still not satisfied, you can contact your state attorney general.
Data retention
We keep personal information only as long as we need it for the reasons in this policy:
- Order, payment and tax records: about seven years, to meet tax and accounting rules and support your lifetime warranty
- Account information: until you close your account, then up to two years
- Marketing lists: until you unsubscribe, then we keep your email on a suppression list so we don't contact you again
- Analytics data: usually up to 26 months
How we protect your information
Our site uses HTTPS encryption. Card details are handled by PCI-compliant payment processors and never stored on our servers. We limit staff access to personal information to the people who need it to do their jobs.
No system is 100% secure, so please use a strong, unique password for your account. If we learn of a security breach that affects your personal information, we'll notify you as the law requires.
Children's privacy
Our website is not meant for children under 13, and we don't knowingly collect personal information from them. You must be 18 or older to buy from us. If you think a child has given us personal information, email [email protected] and we'll delete it.
Email and text marketing
We only send marketing emails or texts if you sign up. You can stop them anytime:
- Email: click "unsubscribe" at the bottom of any marketing email.
- Text messages: reply STOP to any message. Reply HELP for help. Message and data rates may apply, and how often we text depends on your settings.
- Either one: email [email protected] and we'll take you off the list.
You'll still get messages about your orders, such as receipts, shipping updates and return labels. We never sell or share your phone number with third parties for their own marketing.
Changes to this policy
We may update this policy as our business or the law changes. We'll post the new version here and change the "Last updated" date at the top. If a change is significant, we'll also let you know by email or with a notice on our site.
Contact us
Questions about this policy or your information? Email [email protected], call +1 (513) 407-3252 (Monday to Friday, 10am to 7pm ET), or write to us at The Money Vault, Attn: Privacy, 7764 Colerain Ave, Cincinnati, OH 45239.