Shipping
- Free insured shipping On every US order
- Signature required An adult must sign
- Ships in 1–2 business days In-stock pieces
- US only All 50 states, APO/FPO
On this page
Processing times
Processing is the time it takes us to prepare your order before it leaves our store. It's counted in business days (Monday to Friday, not including US federal holidays) and doesn't include transit.
| Order type | What it means | Ships within |
|---|---|---|
| In stock | Ready to go in the size and metal shown | 1–2 business days |
| Made to order | You picked the ring size or metal at checkout | 10–15 business days |
| Custom design | A piece we design with you from scratch | 4–6 weeks after you approve the design |
Orders placed on a weekend or holiday start processing the next business day. If your order mixes in-stock and made-to-order pieces, we ship everything together when the last piece is ready, unless you ask us to split it.
Delivery methods & transit times
We ship with FedEx and UPS. Transit time starts once your order leaves us.
| Method | Estimated transit | Cost |
|---|---|---|
| Standard, insured | 3–5 business days | Free |
| Overnight, insured | Next business day | Shown at checkout |
- Overnight shipping is available on in-stock pieces only.
- Orders don't ship or deliver on weekends or federal holidays.
- Transit times are estimates from the carrier. Weather and peak seasons can add a day or two.
Signature & packaging
Fine jewelry needs a safe hand-off, so an adult (18 or older) must sign for every package. Carriers won't leave it at the door, with a neighbor, or in a mailroom without a signature.
- If no one is home, the carrier leaves a notice and tries again, usually the next business day.
- You can redirect the package to a FedEx or UPS location and pick it up there with a photo ID.
- Because of the signature rule, we can't ship to P.O. boxes.
The outer box is plain, with no logo or mention of jewelry. Inside, your piece comes in our gift box with its certificate or grading report, so it's ready to give.
Tracking your order
We send a tracking email as soon as your order ships. You can also check the status anytime on our order tracking page or in your account.
Tracking can take up to 24 hours to show the first scan. If it still hasn't updated after that, contact us and we'll check with the carrier.
Changing your shipping address
Need to fix the address? Email [email protected] or call +1 (513) 407-3252 as soon as you can. We can update it any time before the order ships.
Once a package is on its way, we can only ask the carrier to reroute it, and they don't always allow that for signature-required shipments. For your security, we may need to confirm a new address with the billing details on the order.
Lost or damaged packages
Every shipment is fully insured by us from the moment it leaves our studio until someone signs for it. You don't need to buy extra insurance.
- Damaged on arrival: tell us within 48 hours of delivery and send photos of the piece and the box. See damaged or incorrect items.
- Lost or stuck in transit: if tracking hasn't moved in 3 business days, contact us. We open a claim with the carrier and keep you updated.
- Confirmed lost: once the carrier confirms the loss, we send a replacement or a full refund, whichever you prefer.
Where we ship
We ship to street addresses in all 50 states and to APO/FPO military addresses. We don't ship to P.O. boxes.
International orders
Right now we only ship within the United States. We don't ship to addresses in other countries, and we can't ship to a package forwarding service. If you're outside the US and want a piece, email [email protected] and we'll let you know when that changes.
Sales tax
All prices are in US dollars. We charge sales tax where state law requires it, based on the address the order ships to. The exact amount appears at checkout before you pay.