Returns & Exchanges

How to start a return

It takes about five minutes on your end. Here's how it works.

1. Get in touch

   Email [email protected] or call +1 (513) 407-3252 with your order number and the piece you're sending back. A reason helps us improve, but it's not required.

2. We email you a prepaid label

   Usually within one business day, you'll get a prepaid, fully insured FedEx or UPS label and packing instructions.

3. Pack it up

   Put the piece back in its original box with the diamond certificate or grading report, the packaging, and any gift that came with your order. Drop it off at a staffed FedEx or UPS location and keep your receipt.

4. Get your refund

   Once the package arrives, our jewelers inspect the piece. Your refund goes back to your original payment method within 5–7 business days, and we email you when it's issued.

Please use the label we send. We can't cover or insure a package shipped with your own label, and we're not responsible for it if it goes missing.

What can be returned

Most pieces can be returned within 30 days of delivery for a full refund. To qualify, the piece must be:

• Unworn and in the same condition we shipped it
• Sent back with its diamond certificate or grading report
• In its original packaging, along with any gift-with-purchase from the same order
• Free of damage, scratches, resizing or alterations made by anyone other than us

The 30 days start on the day the carrier marks your order as delivered. Your return needs to be in transit to us by day 30.

What can't be returned

A few items are made just for you, so we can't take them back:

• Custom designs, including pieces made from your own sketch or a design we created together
• Engraved pieces
• Pieces resized or altered at your request
• Gift cards

Made-to-order pieces, where you picked the ring size or metal at checkout, can still be returned within 30 days.

Exchanges & resizing

Want a different size, metal or style? Exchanges are free within 30 days of delivery. Contact us with your order number and the piece you'd like instead. We send a prepaid label, and once your original piece is inspected we ship the new one.

• If the new piece costs more, we charge the difference. If it costs less, we refund the difference to your original payment method.
• Made-to-order replacements follow the normal 10–15 business day production time.

Resizing

Every ring includes one free resize within the first year. Some styles, like eternity bands and some tension settings, can only be resized a little or not at all. We'll tell you before any work starts. A ring resized at your request can no longer be returned, but it stays covered by the warranty.

Damaged or incorrect items

If your order arrives damaged, or you received the wrong piece, tell us within 48 hours of delivery. Email [email protected] with your order number and clear photos of the piece and the packaging.

We'll send a prepaid label and either repair the piece, replace it, or refund you in full. You choose. There's no cost to you.

If the outer box looks damaged when it arrives, take a photo before you open it. That helps us file a claim with the carrier.

Refund timing

• Refunds go back to your original payment method. We can't send them to a different card or account.
• We issue the refund within 5–7 business days after your return arrives and passes inspection.
• Your bank or card issuer may take a few more days to show the credit.
• Standard shipping is free, so nothing comes out of your refund for shipping.
• If a piece comes back worn, damaged or without its certificate, we will contact you before we do anything. We may offer a partial refund or send the piece back to you.

Paid with Apple Pay? The refund goes back to the card behind your Apple Pay wallet, on the same timeline as a card refund.

Lifetime warranty

Every The Money Vault piece comes with a lifetime manufacturing warranty. If something goes wrong because of how it was made, we fix it at no cost.

Covered

Defects in materials or workmanship, such as a faulty clasp, a loose setting from a manufacturing flaw, or plating or solder problems.

Not covered

Loss, theft, accidents, and normal wear like scratches, bent prongs from impact, or stones lost because a damaged prong was not repaired.

Included

One free resize in the first year, plus free cleaning and a prong check anytime. Just send the piece in or visit one of our Ohio stores.

Repairs by another jeweler can void the warranty, so please send your piece to us first. To make a warranty claim, email [email protected] with your order number and a photo. We send an insured shipping label both ways.

For loss and theft, we suggest adding your jewelry to a homeowner's or renter's policy, or a separate jewelry insurance plan.